1. Return Eligibility

We want you to be completely satisfied with your purchase. You may return most items within 7 days of delivery for a full refund or exchange, provided the items meet the following conditions:

  • Items must be unused, unwashed, and in their original condition
  • Items must have all original tags and labels attached
  • Items must be in their original packaging
  • Proof of purchase (order number or receipt) must be provided

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been used, worn, or washed
  • Items without original tags or labels
  • Items damaged due to misuse or negligence
  • Personalized or customized items
  • Items purchased during clearance or final sale
  • Gift cards and vouchers
  • Intimate apparel and undergarments (for hygiene reasons)

3. How to Initiate a Return

Step 1: Contact Us

Email us at returns@zukaki.com or call our customer service team with your order number. Our team will guide you through the return process.

Step 2: Get Return Authorization

We will provide you with a Return Authorization (RA) number and return instructions. Please include the RA number with your return package.

Step 3: Package Your Return

Pack the items securely in their original packaging, include the RA number, and ship to the address provided by our customer service team.

4. Return Shipping

4.1 Free Returns

We offer free returns for items that are defective, damaged during shipping, or incorrect items sent by us. In these cases, we will provide a prepaid return shipping label.

4.2 Customer-Paid Returns

For returns due to change of mind or other customer-initiated reasons, return shipping costs will be borne by the customer. We recommend using a trackable shipping method and retaining the shipping receipt.

5. Refund Process

5.1 Processing Time

Once we receive your return, we will inspect the items within 3-5 business days. After approval, refunds will be processed within 5-10 business days.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will appear on your statement within 1-2 billing cycles depending on your bank's processing time.

5.3 Partial Refunds

If only part of your order is returned, you will receive a partial refund for the returned items. Original shipping charges are non-refundable unless the return is due to our error.

6. Exchange Policy

We offer exchanges for items in different sizes or colors, subject to availability. To exchange an item:

  • Follow the same return process outlined above
  • Specify the size/color you wish to exchange for
  • If the desired item is out of stock, we will issue a refund
  • Price differences will be charged or refunded accordingly

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately within 48 hours of delivery. We will:

  • Arrange for a free return pickup
  • Provide a full refund or replacement at no additional cost
  • Process your request on priority

Please include photos of the defect or damage when contacting us for faster resolution.

8. Wrong Item Received

If you receive an item different from what you ordered, please contact us immediately. We will arrange for a free return and send you the correct item, or provide a full refund if the correct item is no longer available.

9. Cancellation Policy

You may cancel your order before it is shipped. Once an order has been shipped, it cannot be cancelled, but you may return it following our return policy. To cancel an order:

  • Contact us immediately with your order number
  • If the order hasn't shipped, we will cancel and issue a full refund
  • If the order has shipped, you can return it upon delivery

10. International Returns

Currently, we only accept returns from addresses within India. International customers should contact us before placing an order to understand our return policy for international shipments.

11. Questions About Returns

If you have any questions about our return policy or need assistance with a return, please contact us:

Email: returns@zukaki.com

Phone: +91-XXXXXXXXXX

Customer Service Hours: Monday - Saturday, 9 AM - 6 PM IST